All the items we sell are in new and unworn condition. Therefore, within 30 calendar days on receipt of delivery, you have two options in place for Regular Priced Items:
- Receive a Store Credit. Credits do not expire and you may apply it towards future purchases at any time. We will issue you a credit as soon as we receive the piece in the same condition it was sent out in, then giving you a credit of 100% of your original purchase value. Please note, if a credit is given for a return, the next purchase using that store credit is considered final sale.
- Refund to original payment method with a 10% restocking fee. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.
Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the refund status or credit process. We do not provide return labels or prepaid postage for returns.
If you would like to return your piece that you purchased during a Best Offer, Sale or Promotion, you may choose the following option within 30 days on receipt of delivery:
Equal Purchase Value in Store Credit - Your credit can be used for future orders at your discretion. Please note the next purchase using that store credit is considered final sale.
We ONLY provide a CREDIT on Best Offers, Promotional Sales and Clearance items.
We do NOT provide refunds On:
- Best Offers
- Clearance Items
- Discounted Sales
- Free Gift Promotions
Please choose carefully as any orders using partial or full store credit /gift card will be classified as a final sale (no returns).
Products Eligible for Return Must Be:
- Must be returned by customer & received by Chiquel within 30 calendar days of original receipt of delivery to customer
- Wigs, Hair Additions (Toppers) in original factory condition
- Unworn, no brushing and scent free of tobacco smoke, food odors, etc.
- Unaltered (NO change in Factory Parting)
- Tags attached (NOT Removed and Reattached)
- In its original box, wrapping, net, etc.
Products NOT Eligible for Return:
- Extensions, Pony's, Buns, Bangs, Costume Wigs, Colour Rings/Swatches, Headwear (due to the nature of the product)
- Care and Accessory Products, Liquids, Stands, etc.
- Items exceeding 30 calendar days of the return window on original receipt of delivery
Chiquel does not provide return labels, customers are responsible for returning each package in the same state as they were shipped in. Any refusal of package that requires a fee will be the responsibility of the customer.
Promotion/sale items cannot be in conjunction/combined with any other specials/discounts given. (I.E. Free Gift)
Promotional items (Free Gift) of a product being returned, must also be sent back; otherwise retail value will be charged.
Pre-orders are purchased when an item is currently out of stock but the client would still like to secure an order as soon as it arrives back in stock. Pre-orders require full payment in advance. A colour variant change is permitted within the waiting period of the item to arrive in stock. Any cancellation on Pre-Orders are subject to a 10% cancellation fee.
CANCELLATION or CHANGES
Cancellations are only available within 24 hours of order placement, a fee of $20 will be deducted for cancellation within this period. NO Cancellations or changes are accepted after this time period.
Please Note: We take internal quality controls very seriously and inspect every wig that is returned. Once we receive your return, please allow two to three business days to process the return. An exchange/credit will not be issued if any of the above is observed. From time to time, Chiquel may refuse a return request if we find evidence of fraud, return abuse, or other manipulative behavior that entitles Chiquel to a corresponding counterclaim.
POLICY CHANGES: Chiquel.ca reserves the right at our discretion to make change to these policies. Please check this page periodically for changes.